Online payment not working

Bri101 · ‎15-11-2022

I’m trying to pay my phone bill online but every time I go to checkout it just tells me “Sorry something went wrong, we couldn’t process your payment”

I’ve tried 4 times now and there’s nothing wrong with my card

James_B · ‎15-11-2022

Hi @Bri101,

Welcome to the EE Community. 🙂

Could you try clearing your cookies and cache and let me know if you can then make your payment?

Thanks

James

XRaySpeX · ‎15-11-2022

Try using Fast Payment online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Bri101 · ‎15-11-2022

I’ve tried both of the above and still not working 😞

James_B · ‎15-11-2022

Hi @Bri101,

Please get in touch with Customer Care so a member of the team can attempt the payment manually.

They'll be happy to help. 🙂

James

Craigyboy1 · ‎01-05-2023

Om having same issue today 01 05 2023

Leanne_T · ‎02-05-2023

Hi @Craigyboy1

Thanks for coming here.

Are you using the My EE app or My EE account online to make the payment?

Speak soon.

Leanne.

GRECIANSTU · ‎14-05-2023

I've been having this issue for over a week. Online and using the app. I even get a notification from my bank app that there has been a payment made but then I get that error.

Katie_B · ‎15-05-2023

Hi @GRECIANSTU.

Welcome to the community.

Do the funds leave your account?

Speak soon,

Katie

GRECIANSTU · ‎17-05-2023

Thankfully not