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Old TMobile Contract 3G no longer supported

Moss4
Explorer

‎19-08-2022 06:04 PM

Hi.

I am just after some advice.

I just received a letter from ee saying that I need a new plan as EE will no longer be supporting legacy 3G T-Mobile services.

I currently have one of the old employee call discounts applied to my TMobile account which is for life. I am being told I have to transfer to a new EE plan and I will loose my discount the best they can offer is 20%. Is this correct?

Does anyone have any experience of transferring across to a new EE plan and retaining there old discounts Or what discount did you manage to keep?

Thank you 

 

 

 

 

0 Helpful
7 REPLIES 7
EssexBoyEE
Ace Contributor
Ace Contributor

‎19-08-2022 06:11 PM

I managed to keep my Discounts from T Mob and still have them on a EE UL Plan but that was a few years back now.

Every Contract change or renewal is always a gamble with discounts.

You've got a few months yet, only advice I can give is try a talk to the Rentention Team if you can.

 

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to EssexBoyEE

‎19-08-2022 06:46 PM

@Moss4   The for life discount was from T-Mobile and EE have kept that going for you since the merger of Orange and T-Mobile.  EE has ever right to remove any discount you had and I’m sure you’ll find that within the offer T&Cs that T-Mobile gave you for this discount.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
RoyalRam
Investigator
Investigator

‎23-08-2022 03:09 PM

I'm in the same sinking ship.  Was that their response from calling them?

I haven't acted on it myself yet, but would be interested to hear anyone else's experiences so far

0 Helpful
Christopher_G
EE Community Support Team
In response to RoyalRam

‎23-08-2022 05:20 PM

I would definitely recommend calling to discuss it with our Mobile Care team, @RoyalRam.

Chris

0 Helpful
RoyalRam
Investigator
Investigator
In response to Christopher_G

‎23-08-2022 05:39 PM

Thanks @Christopher_G, I will certainly consider it.  Can you elaborate though, what have you found in these circumstances?  
Forewarned is forearmed and all that.

0 Helpful
Christopher_G
EE Community Support Team
In response to RoyalRam

‎23-08-2022 06:19 PM

It would depend on what the discount was and what you need to move to, @RoyalRam.

They will run through all of your options if you do have to remove it.

Chris

0 Helpful
Moss4
Explorer
In response to Christopher_G

‎25-08-2022 06:45 PM

Hi.

I spoke with someone in the retentions team and they said they are not carrying any of the T-Mobile discounts across. They could only offer me contracts from the existing plans.

I would be interested if any other legacy T-mobile customer are told any different.

Regards

 

 

 

0 Helpful