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OVERCHARGED Supposed to be £24 pm for BB, instead charged £74 - sort it

Deirdrej
Contributor
Contributor

‎06-09-2022 09:15 AM

 
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19 REPLIES 19
Deirdrej
Contributor
Contributor
In response to James_B

‎08-09-2022 08:01 AM

No - still waiting...

0 Helpful
Christopher_G
EE Community Support Team
In response to Deirdrej

‎08-09-2022 10:00 AM

When did you speak to this lady, @Deirdrej?

Chris

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Deirdrej
Contributor
Contributor
In response to Christopher_G

‎08-09-2022 12:34 PM

Couple of days ago, emailed the CEO and she called. Not the best start to
charge for installation twice.
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Christopher_G
EE Community Support Team
In response to Deirdrej

‎08-09-2022 12:48 PM

Thanks for explaining some more, @Deirdrej

What is it that you're waiting for? The lady to call you back or the credit to be applied?

Chris

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Deirdrej
Contributor
Contributor
In response to Christopher_G

‎08-09-2022 01:04 PM

£50 refund.
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Christopher_G
EE Community Support Team
In response to Deirdrej

‎08-09-2022 01:35 PM

OK, thank you, @Deirdrej

I would suggest speaking to our Mobile Care team to find out what's happening with that.

Let us know how you get on.

Chris

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XRaySpeX
EE Community Star
EE Community Star
In response to Deirdrej

‎08-09-2022 07:51 PM

Did you agree with this nice lady as to where the refund is to be made? Normally they are refunded as credit to your EE a/c where you won't see it until your next month's bill is posted, unless you specifically request that it be made back to your normal method of payment, DD or bank card.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Deirdrej
Contributor
Contributor
In response to XRaySpeX

‎08-09-2022 07:58 PM

No, I made it clear that I wanted it returned to my bank. Beyond
disappointed with my start to EE - don't think I will be with them for long.
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XRaySpeX
EE Community Star
EE Community Star
In response to Deirdrej

‎08-09-2022 08:02 PM - edited ‎08-09-2022 08:03 PM

I had a refund made recently to my bank. It took 4 days from request to arriving at bank. You just need to wait a coupla days.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Deirdrej
Contributor
Contributor

‎22-10-2022 12:34 PM

I had a call from a gentleman from EE and was promised a refund of £18.24, which was an overcharge on my moby.  This was a few weeks ago. Just got an email re my BB. 

I am a new customer and seriously disappointed with EE.  Will email the gentleman I spoke to - in my email account hence not mentioning his name here.  

REALLY BAD START EE - stop advertising yourself and put the money into dealing with complaints!!!

One more error and I am gone!

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