Hello @Tracejb ,
' Have you logged into your account? If you click on shop, at the top, ready to upgrade, you may find at the left of the page, live chat, or check here:
https://ee.co.uk/contact-ee/account-billing/mobile
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
