Recently my contract has come to an end and I made a call to ee for a SIM only deal during which I was told because I've paid for full cover my full contract length I'd be given cover for free. Asked multiple times is insurance included in the price to be told yes.
Come to the first month's bill I had been billed £14 for full cover and £13.70 full cover so I rang up and made a dispute of a call back listen and would take 72 hours to receive this message and was told it this was the case I would get a discount on my next month's bill. So I received this message
" Hello
Your 1st month of insurance has been credited to your account as discussed. Kind regards
Lydia"
So think it was all sorted as I was told I wouldn't have to pay it.
Come to next month's bill
-£14 good will gesture
£14 charge full cover
So rang up again after 1 hour on the phone requesting a transcript of the conversation and being told there isn't anything they can do I have to pay it.
I feel I'm not going to get the real transcript of the conversation. Can you request the actual recording?
The reason I got the contract in the first place was because of the price with insurance included. Now I'm maybe the same price as my contract when I was also paying for a device!
Any help or advice appreciated
