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Not getting confirmation on bill payment.

MarcinS1125
Explorer

‎21-09-2022 03:52 AM

Hi. I pay my bill online few minutes after midnight and as soon as money left my bank account ad I was waiting for a redirection to re payment website app close it self and I end up with no payment confirmation. App still showing that my bill is unpaid but money left my bank account. What can I do to get payment confirmation  as I’m starting to be worried now. 
 Any ideas? 

thanks. 

0 Helpful
3 REPLIES 3
Leanne_T
EE Community Support Team

‎21-09-2022 08:30 AM

Hi @MarcinS1125

Thanks for coming here. 

Can you text BILL to 150, does this show the balance has been paid?

Speak soon. 

Leanne.

0 Helpful
MarcinS1125
Explorer
In response to Leanne_T

‎21-09-2022 08:36 AM

Hi.
Did that. Still showing that it was unpaid.
0 Helpful
Leanne_T
EE Community Support Team
In response to MarcinS1125

‎21-09-2022 08:45 AM

Thanks @MarcinS1125

The payment can take 24 hours to process, if this is showing unpaid after this time please call us on 150 or 0800 079 8586.

Leanne.

0 Helpful