Hello @Emmielou81 ,
Welcome to the community,
If you log-in to the app, click on Manage and then Mobile and Sim, scroll down to where it says Your documents, click on there, you should then be able to see your documents.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
