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New Sim Plan but still getting charged for old plan as well

MACE09
Visitor

‎07-09-2026 09:55 PM

Hi, recently came to the end of a contract, signed up for a sim only but still getting charged for original contract as well as the sim only???

Am I missing something I need to do or is this a mistake on EE's part ??

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎07-09-2026 10:18 PM

Sounds like you have taken out a brand-new SIM contract rather than upgrading your existing SIM, thus keeping your no. with 1 contract replacing t'other & with the charges being pro-rated between them.

If you think I helped please feel free to hit the "Thumbs Up" button below.

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