Need to keep my data till the start of jan 2026

[Tiggerbell53]

Hello 

My pack runs on on the 29th December... and I need it to run out on the 1st of January.  Instead can you do that for me . Is it possible to do that ... I will be topping up in January.. it's just that I need my phone for the 31st December to receive something very important as I do not have wifi and I dont have a bank account... my pack ends on the 29th December is there anyway I can keep it till the 1st jan 2026 

[bristolian]

You've posted in the "contracts & billing" section of the forum, which suggests you have a pay-monthly account. All your bundle allowances are refreshed on your billing date.

If you've posted in the wrong section and you're asking about a PAYG add-on, then the same answer will apply as I suspect your pack has an expiry time.

[Tiggerbell53]

Cant it be adjusted.  I'm on pay and go . 

[Northerner]

Hi @Tiggerbell53 

If your pack expires it expires and you can buy another or top up.

Read here: https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/top-up-my-phone

Thanks