NHS perks uograde

[Hana123-]

Hi, I have recently upgraded one of my plans under my account but the NHS Perks discount hasn't been applied. When will this be done and I imagine it will be backdated to the upgrade date?

[Rach_H]

Hi @Hana123-,

Welcome to the Community!

Did you apply a new code from the Perk Portal when you upgraded your plan?

Rach

[Hana123-]

Hi,

Thanks for getting back to me so quickly. Yes I did generate a new code from my NHS perks account but for some reason its not applied it

Sent from Outlook for Android<>

[Linzi_H · Accepted solution]

Hi @Hana123- 

I'm sorry to hear that your Perk discount hasn't been applied even after adding this online. The best next step is to call our team directly so they can review your order and look into the missing discount further. 

Let us know how you get on. 

Linzi 

[Hana123-]

Hello, I have since spoken to EE directly and sorted but cannot see my plan to check the discount etc on my app or online. Can someone please update it on the system allowing me to be able to check and see everything on my account?

[Christopher_G]

Hi @Hana123- 

It's good to hear that it was sorted by our customer support team. We don't have access to customer accounts here, so we can only recommend speaking to them again to check it.

Let us know how you get on please.

Chris