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EE WiFi Pro Extender mis-reporting ethernet speeds
After going round the houses quite a few times, I finally spoke to a chap in Belfast who logged into the router and extender to see what was going on.He could see that the extender was reporting a 2.5 Gbps speed, whereas the admin portal on the hub w...
Swap BT to EE
We swapped over from BT to EE Thursday. All equipment set up, which was actually pain free using the app. My only issue is the Phone we have which was connected to the old BT hub. We have pay as you go with EE, same as we had with BT. How do I pair i...
Cant send messages to short code numbers
I am unable to send messages to any shortcode numbers including 150. I can not see any reason why in my settings. Any idea on what could be causing it?
Roaming
My daughter forgot to connect her roaming on her phone before going to italy yesterday. She had a spending cap on which was lifted but still no joy. We have tried all the instructions as her phone is on my account. What can we do? I have tried...
Unable to gift data
Hi I used to have two EE mobile phone accounts. One with my mobile and another with my wife’s and daughters mobiles. I was able to gift data between the two numbers on my wife’s account. Having upgraded my phone to unlimited data I decided to merge...
EE Wifi showing as open network
Hi, I have read a few articles but none really answered my question. So my router is transmitting the open EE WiFi channel - I have opted out of EE WiFi but it’s still here despite opting out and resetting the router etc - there’s no physical setting...
EE Norton Cyber Security not recognising my account
I can’t seem to use the EE Norton Cyber security app on my laptop. I activated it and though it was all working but now It either says I do not have a subscription (which I do/am paying for monthly), or it fails to connect me to the Norton portal. W...
GB News App crashing
Having real problems watching GB News…all the other apps work fine, Netflix, Prime, I don’t have an issue with any of them, except GB News, after about 10 minutes it freezes and the only way to sort the problem out is to exit out of the app and then ...
Resolved! Cant unlock old iPhone
Read morei have an old iPhone 3GS locked to the Orange UK carrier, but from what ive searched, that carrier turned into EE. so, i tried unlocking it online via the website but its been 3 days and it just says "we're busy unlocking your device, check ...
Resolved! EE Smart Hybrid Connect. 4g Signal gone from excellent to poor
I have had my EE Broadband set up for over two months now. I have a Smart Hybrid Connect which when set up had 3 bars showing for the 4g signal. This was the case until just over a week ago, since then I have had two bars illuminated (OK), one bar il...
