My card is charged £49.00 for an unknown subscription

[Liudmyla_Shleik]

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My card is charged £49.00 for an unknown subscription that I did not agree to, maybe I accidentally pressed something and it automatically charges me. Where should I go with this problem? Please tell me! And how can I solve it

[Mod edit: add title]

[bozena666666]

I reported the  despute to my bank,I did not agree for any subscription 

[Chris_B]

@bozena666666 Did you read the solution in this thread. 

[paulstevenbaxte]

It's a company called Topup Mobile - when you topup via them they enter you in to a subscription. It's basically a scam - can EE complain about them to google?

[bozena666666]

The Company that ripped me off is name Prepaidmobilerecha 

[Debbie_G]

Thanks for sharing your experience, @paulstevenbaxte.

I'm sorry to hear this has happened.

As this relates to a third-party company, we'd recommend contacting them directly regarding the subscription and any associated charges.

Debbie

[Inamullahmomand]

I am requesting an immediate full refund of the £49 charge. I did not knowingly sign up for or authorise this subscription, and I was not aware that £49 would be taken from my account. I do not recognise this charge and I did not give permission for this payment. Please cancel the subscription immediately and refund the full £49 to my original payment method. Please also confirm in writing that the subscription has been cancelled and that no further payments will be taken. If this charge was made without my authorisation, I expect this matter to be resolved promptly. Thank you.

[Lesley_W]

Hi @Inamullahmomand 

Thanks for coming to our community. 

Have you had a chance to check out the solution on this thread?

As this has been done through a third party website, I'd recommend speaking to your bank to discuss this further.

Lesley