My broadband has gone up in February by £2.15. I don’t remember being informed.

KrysiaKinga · ‎18-01-2025

Was I informed? If I was I do not remember.

Schockwave · ‎18-01-2025

Welcome to the community,

I would suggest looking at the breakdown of your bill to see what the £2.15 is, we have no way of knowing, we have no account access and do not know who you are.

This is a public forum, you will have to ring customer service, the billing department to discuss this further.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Northerner · ‎18-01-2025

Hi @KrysiaKinga

Has your minimum term expired.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Schockwave · ‎18-01-2025

Hello @KrysiaKinga ,

Welcome to the community,

I would suggest looking at the breakdown of your bill to see what the £2.15 is, we have no way of knowing, we have no account access and do not know who you are.

This is a public forum, you will have to ring customer service, the billing department to discuss this further.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.