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My account

Lindsay882904
Explorer

‎01-10-2022 12:06 PM

So took out a sim only deal 

my account is saying its a device and sim so charging from £12 to £40 what is going on please 

 

0 Helpful
3 REPLIES 3
Schockwave
EE Community Star
EE Community Star

‎01-10-2022 12:40 PM

Hello @Lindsay882904 ,

Welcome to the community,

You will have to ring customer service, so that they can take a look at this for you, this is a public forum with no account access, and they should be able to check this out for you.

Have you received your first bill yet? You could then check all your charges.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
Lindsay882904
Explorer
In response to Schockwave

‎01-10-2022 02:06 PM

Thanks for the reply
Will definitely give them a call
My bill from last month states its sim only but logged in today now saying
a device and sim
Very odd
Many thanks
Schockwave
EE Community Star
EE Community Star
In response to Lindsay882904

‎01-10-2022 02:11 PM

@Lindsay882904 , you are welcome, glad to help, hope you get it sorted ok.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful