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Family account

JeffHem
Investigator
Investigator

‎01-10-2022 05:36 PM

I have a sim only unlimited data with EE.

I have paid three bills with EE but despite this when I try another purchase I get I cannot purchase at this time.

my wife’s phone with three is up for upgrade so we are tempted to stay with them if EE don’t want my business.

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎01-10-2022 05:43 PM

@JeffHem   Just give customer services a call on 150 and ask why. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
JeffHem
Investigator
Investigator

‎01-10-2022 07:26 PM

I have only been with EE for three months and apart from not being able to order another sim I have been overcharged £10:28 on my second bill I had to contact EE customer care and as they could not explain the overcharge I was refunded.

so far not a good start I never had this with three mobile!

0 Helpful