My EE login issues - still?!

[heidicrowKD1]

Why can I still not login to My EE, after a week of trying to log in and download an invoice?

I've been told to clear my cache, use a different browser - I've done all of these, and I still can't gain access to the account!

Absolutely ridiculous!

What is the problem?

[Jean551]

 cant log on to my account all I am getting is Bad Message error !!!!!! 

[Katie_B]

Hi @Jean551. 

Are you seeing this error on the EE app as well as your EE account online?

Katie

[Evie65]

This has been happening to me for over a year.  I have had 4 telephone calls with the technical team and it is still happening.  It has now got to the point where I am considering changing company.  USELESS

[Lisb1]

Yep me too sorry there’s an error over a week now! 

[Katie_B]

Good morning @Lisb1. 

Thanks for coming here. 

Do you also see this error when logging in via the app?

Speak soon, 

Katie

[Evie65]

I am having the same problem after nearly a year.  It has got to the point where I have insisted EE send me bills FREE of charge which they have agreed to do.  After speaking with 4 different people in the Tech Team over a period of 2 months, I was told it was a “single user” issue.  However, this has not solved the problem.  It’s time to take matters further. I am under the understanding that there has been issues since EE merged with BT.
Good luck

[KarineCampos]

It's more than an year for me as well, and while they didn't charge at first, they now started charging me for sending my bills, so check yours as they didn't tell me that before starting charging. As soon as my contract is over, I'm looking into leaving and would recommend everyone to do the same. I've opened many complaints, escalated it to the onbudsman and nothing is done...

[davidrichards27]

We have been told by Rachel in the Executive Office that it's a known fault and they cannot resolve it at the moment 

[Davcal]

I’m having exactly the same problem, I can’t access via the app or the website it just says there is an error. I can’t view my bills or see anything. I’d like to know when my upgrade is due and can’t view anything. I have an ee guide looking into for me who is brilliant but as of yet there doesn’t seem to be any answer 

[Christopher_G]

Hi @Davcal 

It's good to hear that our guides are looking into this for you. Hopefully they can help you get access soon. Please keep us updated.

Chris