Money left on last account

[DHW201]

I left EE for just a few days in order to switch over a new provider.  However, that provider not beeing able to offer what I was after, I therefore decided to re-join EE.  However, EE briefly cancelled my account so that I had to re-register as if it was my first account with them.  Unfortunately, £15 + were still sitting on my original EE account.  Now that I have a new account with EE, can I please have my credit reimbursed, either by transfer back to me or transferred onto my existing new account?  Many thanks for your help

[XRaySpeX · Accepted solution]

Are you on contract or PAYG?

If on contract any credit from a cancelled a/c should be refunded to you within 7-10 working days. PAYG credit is not refundable or transferable.

[DHW201]

After speaking to EE in person, they actually decided to reimburse me.  Very grateful 

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.