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Money has been taken 2 times

maxkirillov
Visitor

‎02-12-2022 05:18 AM

I’ve payed my bill on 28th manually, and and again it’s been taken today, which is 2nd. 

0 Helpful
2 REPLIES 2
chistery
EE Community Star
EE Community Star

‎02-12-2022 07:01 AM

How was it taken the 2nd time? Direct Debit? These are processed in advance. Paying near the payment date will not stop a planned payment being taken.

XRaySpeX
EE Community Star
EE Community Star

‎02-12-2022 01:46 PM

Why did you pay your bill manually when you had a DD in operation? If you have a DD in operation you shouldn't make a manual payment on or soon after your billing date. It is then too late to stop the DD being auto taken in full. Now the extra will be used as credit against your next bill. It won't show on your a/c until the next bill.

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