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Upgrade without working phone

Gularz
Explorer

‎02-12-2022 01:39 PM

My phone is not fully working and I want to upgrade early, website is asking for a SMS pin authorization. My phone does not read sim anymore so it is not possible. Any other way to upgrade? 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎02-12-2022 01:42 PM

@Gularz  Have you tried requesting a replacement SIM card ?  Your sim might just be faulty.  You can do this at any EE store you just need photo ID with you. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Gularz
Explorer
In response to Chris_B

‎02-12-2022 01:43 PM

Thanks for that but I am quite sure it is the phone. I dropped it and smashed it. 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Chris_B

‎02-12-2022 02:11 PM

Hi @Gularz,

Welcome to the EE Community. 🙂

If you're unable to receive a security PIN, please get in touch with Customer Care and the upgrades team will be happy to help.

James

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