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Mobile phone

Jcunny
Visitor

‎05-09-2022 02:51 PM - last edited on ‎05-09-2022 02:54 PM by EE Community Moderator

According to your records I appear to have three phone numbers

I have only ever had one phone number xxxxxxxxxxx

why have I been charges for using three different numbers?

Your people did originally mix up my SIM cards, but I was assured this had been sorted.  This appears not to be the case. Please advise urgently, adjust your records and credit any incorrect charges.

[Mod edit: Please do not post phone numbers on the public board. Thanks!]

1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎05-09-2022 03:04 PM

Hello @Jcunny ,

Welcome to the community,

This is not customer service, but a public forum with no access to accounts, so you will have to speak to customer service again to get this sorted. If there is any credit to be added for incorrect charges, they will show in your account, but could take up to ten days if bring credited to your bank.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.