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Cancel contract

ScarletElise
Visitor

‎05-09-2022 02:19 PM

Good Afternoon, I need to cancel my contract that has just renewed. But would like to keep my number, how do I proceed with this? 
Many thanks

Scarlet 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎05-09-2022 02:23 PM

How do you mean "just renewed"? These mobile contracts don't just end or even renew, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel or upgrade.

If you think I helped please feel free to hit the "Thumbs Up" button below.

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Schockwave
EE Community Star
EE Community Star

‎05-09-2022 03:08 PM

@ScarletElise , just to add to what @XRaySpeX  has written, if you want to cancel and keep your number, you can change it to pay as you go, if you are at the end of the minimum term, you can also take a look at upgrades or ring customer service to see what plan they can offer, you may find this more beneficial, as they may be able to offer a better deal.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.