Mis- sold a tablet when upgrading, told it was free

[Claireatkinson]

Told the tablet was free  but I think reading I could have got reduced plan. The staff at E were whispering, “ is that your third to day, pointing at tablet”  . Before that they tried to sell me a sim. They  to,d me these were the only ways to lower my phone plan

[Canberratt18]

Happened to me too .no sign at all of tablet offer on BT broadband deals🤬

[Rach_H]

Hi @Canberratt18,

Welcome to the Community!

I'm sorry to hear about the trouble you're having. Have you chased this with our team, as they will be able to listen into the call where this was offered, and get this checked out.

Rach

[liamstannard]

this exact thing happened again... 

I was told it would make my phone bill £10 cheaper with the tablet turns out the discount came from my Internet package nothing to do with the tablet.  

how do you keep doing it noticed the shop had no signal to be able to question and everything was written on little notes so no trace... 

why hasn't this been stopped yet.......

[Chris_S]

Hello @liamstannard 

I'm very sorry to hear about your experience with one of our retail stores.

We take accusations of mis-selling very seriously, so I'm keen to get this investigated as soon as possible.

I'd recommend filling out our complaint form, then when you've sent it, our complaints team will be in touch, usually within 72 hours.

Chris S

[Nigelb55]

Yea this happened to me at the EE store in Scarborough, was told when I got a new mobile that the tablet was part of the deal since then I've been billed for it I've  hardly used it , it's an EE con as quite a few people have had this done,I complained to EE but nothing was done , it's a disgusting act shame on you EE. 

[Chris_S]

Thank you for letting me know @Nigelb55

We certainly want to be clear and transparent with our offers, so if you feel that our store has offered you a service that falls below those standards, I'd recommend filling in our online complaint form, and a member of our complaints team will respond, usually within 72 hours.

Chris S