Lost phone claimed

[amiash]

I made claim 3 weeks ago and every 3-4 days I call to EE [150]insurance for what about my claim they just told me under review and you just keep an eye on your email. Why they taking longer ? And how do I manage without phone? And where can I get satisfactory answer?

[Debbie_G]

Hey @amiash  

Thanks for coming to the community. 
 

I'm sorry to hear your phone has been lost and your claim is ongoing.

For an update on your claim, I'd recommend giving us a call.

Debbie 🙂

[amiash]

As I mentioned I usually call every 3-4 days and got one answer that under review. So it doesn’t make sense to call again and again for listening same answer. Is there any other contact number where I can get satisfactory answer ?

[Debbie_G]

Thanks for getting back to me @amiash 

I understand you want to get this sorted as soon as possible. Our team over the phone will be able to help get an update on your claim, and if needed they will be able to open a complaint for you. 

Debbie 🙂

[amiash]

Thanks @Debbie_G 

I will definitely call as you said.

should I call right now or tomorrow?

[Debbie_G]

Thank you @amiash 

Our guides are available over the weekend, get in touch when you can and they will be able to get this sorted for you and get you an update. 

Let me know how you get on.

Debbie 🙂

[amiash]

Thanks @Debbie_G 

i just spoke with and explained everything and got the positive conclusion.

Thank you again @Debbie_G for your kind help.

have nice day.

[Debbie_G]

That's brilliant @amiash 🙂

Thank you for getting back to me, I'm happy to hear you've been able to get this sorted.

Have a great weekend.

Debbie 🙂