Line suspended and unable to get in touch

[Jay2703]

Yes trying to access help or pay bills and now I've been cut off and ignored stuck abroad 

[Jay2703]

Similar issue, funnily enough exact same date... I've now been cut off... I cannot access the help from app nor can I call 150 to discuss.... but I can access every other part of the app and online strange? Why is help and measage us not available and why can I not see my previous messages discussed with an agent about my situation.. seems very fishy 

[Peter_W]

Good morning @Jay2703, thanks for reaching out to us here on the Community!

If your line has been suspended due to an outstanding balance, you can still contact our team from another phone on 0330 123 1105. 

You can also find out more information on the support available on our help page here:

Problems Paying Your Bill and Available Help | EE

Peter

[Chris_B]

@Jay2703  A call to any number including EE customer support will not work if you’ve been cut off it’s still a call.   Your line has been deactivated and account suspended and you’ll need to call customer support from a different phone.    You can dial 0800 9566000 from a different phone 

[Chris_B]

@Jay2703  You can make a payment via THIS  once paid it’ll take up to 24 hours to get a working signal again. 
 
 

[XRaySpeX]

@Jay2703 : It's not a similar issue. The OP can't pay a future bill. You haven't paid a past bill & have been suspended.

[bristolian]

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@Jay2703 wrote:

Similar issue, funnily enough exact same date...

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Yours is a different issue to the thread you originally posted in, and has thus been moved to a new thread.

[Jay2703]

Issue is simar as unable to pay bill or contact help services.. any idea
why?

[Linzi_H]

Hi @Jay2703 

@Chris_B has shared a number you can reach Customer Services on from an alternative line and also provided a payment link. For this payment link, you don't need to be signed into your online account. 
Have you tried these options yet? 

Linzi