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Lack of communication

Nat71006
Visitor

‎03-01-2025 01:53 PM

I received my upgrade yesterday but it's turned out to be a whole new contract. I haven't set it up yet as I'm not paying for 2 contracts. No one has responded to my calls or messages on the chat. Absolutely ridiculous and I have put in a complaint too. 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎03-01-2025 01:58 PM

An upgrade is a new contract that replaces the previous contract on the same no. That is if you really did do an upgrade & not taken out a brand new contract with a new no.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Chris_B
EE Community Star
EE Community Star

‎03-01-2025 06:55 PM

@Nat71006  How did you take out this new contract?    

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.