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Just received a text saying I want to leave ee when I don’t

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Jonah70
Contributor
Contributor

‎27-10-2023 08:05 PM

Hi, I’ve just received a text saying I want to leave and also giving me my final balance. Has anyone else had a similar experience and if so what do I do about it?

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Chris_B
EE Community Star
EE Community Star
In response to Jonah70

‎27-10-2023 09:02 PM

@Jonah70   Give customers services a call to check in this.    You shouldn’t get that message unless you invoke it.  

I would also change your EE account password and all other passwords you have.  Ie Bank accounts 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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XRaySpeX
EE Community Star
EE Community Star

‎27-10-2023 08:19 PM - edited ‎27-10-2023 08:21 PM

It won't say you want to leave. It's saying should you want to leave this is how much it'll cost you, after you enquired about what happens were you to leave. You may safely ignore it until you give your 30 days notice to cancel.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Jonah70
Contributor
Contributor

‎27-10-2023 08:22 PM

I didn’t enquire about leaving that’s why I was initially wondering about what to do

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XRaySpeX
EE Community Star
EE Community Star
In response to Jonah70

‎27-10-2023 08:30 PM

You clicked on a link in your MyEE saying "Thinking of leaving EE?"

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Jonah70
Contributor
Contributor
In response to XRaySpeX

‎27-10-2023 08:32 PM

No I’ve not used myEE app that day

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XRaySpeX
EE Community Star
EE Community Star
In response to Jonah70

‎27-10-2023 08:35 PM

Then it must have been your online MyEE, perhaps after you logged in.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Jonah70
Contributor
Contributor
In response to XRaySpeX

‎27-10-2023 08:37 PM

Not logged into myEE online either 

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Chris_B
EE Community Star
EE Community Star
In response to Jonah70

‎27-10-2023 09:02 PM

@Jonah70   Give customers services a call to check in this.    You shouldn’t get that message unless you invoke it.  

I would also change your EE account password and all other passwords you have.  Ie Bank accounts 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Jonah70
Contributor
Contributor
In response to Chris_B

‎27-10-2023 09:05 PM

@Chris_B, I’ve changed passwords and everything and will call customer service. 

Thank you everyone for your help and advice

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