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Ive been triple charged by EE

RagnarokMakina
Visitor

‎02-01-2026 02:01 AM

I have a reccuring top up for the pay as you go plan and its been working fine for a year Now and ive recently been triple charged saying Thanks for topping up £15.00. Your next 30 day top up is due on the 31/01/2026 3 different times and my card has been charged £45 so is it possible to get a full refund as i havent spent any bit of the money and been triple charged please respond fast

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎02-01-2026 02:20 AM

@RagnarokMakina : You'll need to call CS to report it & request a refund.

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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