Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Issue

Go to solution
SamEE17
Investigator
Investigator

‎23-01-2025 05:29 PM - last edited on ‎23-01-2025 08:11 PM by EE Community Moderator

Also having the same issue and no idea why. 

Applied online and heard nothing for a week, contacted EE to be told it had been declined on credit. Attempted to sign up again over the phone but declined a second time. 

Credit score is excellent. No missed payments, large credit availability and own my home.

Apparently they're having a lot of these issues and new sales are having to refer cases to the credit team.

Sort your systems out EE!

 

11 REPLIES 11
Go to solution
Varin
Explorer
In response to SamEE17

‎21-03-2025 02:52 PM

Best thing is, I checked Experian and CreditKarma - there is no indication of any credit searches from EE at all. This is bit absurd. I will try credit department, bit strange.

0 Helpful
Go to solution
SamEE17
Investigator
Investigator
In response to Varin

‎21-03-2025 03:03 PM

Yeah they're honestly useless.

I got passed from pillar to post before finding a resolution. Had to print off credit statements and send them to the credit department. 

Worst of all is the data breach they made by sending me other people's account information. If it wasn't for the deal, then I would have left it and stuck with Vodafone (in my opinion better, but slightly more expensive).

0 Helpful