The EE Community

Speed drops from 550Mbps to 40Mbps

Hi there, moved from BT500 to EE900 yesterday and plugged the SmartHub Plus in today. For the first few hours saw speeds on my laptop (wifi) of 550Mbps, went out for an hour, came home and its now around 40Mbps. Nothing has changed, everyone out the ...

Did you ever get the problem sorted im experiencing it now ive recently switched to ee about 10 weeks ago and all people say to me is my phone sounds robotic or disconnects I also have to use WiFi calling 

Cant send messages to short code numbers

I am unable to send messages to any shortcode numbers including 150. I can not see any reason why in my settings. Any idea on what could be causing it? 

Order

Ordered a phone on the 25/6/2025 took upfront cost from my bank but haven't had any confirmation or emails too when I'm getting the order 

upgrade at two months before contract ends - no phones available

My contract end in two months, and the EE website is showing that I can upgrade for free but  when I go into it the system says there are no contracts available?   Please help.

Refund

Hi I left my broadband contract and was told I would receive a refund on my final bill within 10 days  this was over 2 weeks ago and I have not received anything ? Can you help 

Home Phone Settings Within App

I'm wondering if anyone can shed some light on how to solve this?Since I moved to EE  from BT in Match 2025 for my broadband and digital voice, the settings for calling features within the EE app on my phone does not work and never has. I have spoken...

Can I add digital voice to an existing EE broadband contract?

When I moved from BT to EE I did not think  that I needed a landline so set the new contract up without digital voice. I now think I do  need one but I cannot seem to find out how this might happen. Will I need to upgrade to a new contract even thoug...

Stuck Between BT and EE – Billing Nightmare!

Hi everyone,Back in early March, I was offered a great deal to switch from BT to EE for Internet, phone, and TV services. It was much cheaper than what I was paying BT, so I decided to take the plunge. My EE services became active on the same day I r...