Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

International pass

Art20
Investigator
Investigator

‎15-08-2026 06:03 PM - edited ‎15-08-2026 06:10 PM

Hi, been paying for international pass for few years, thinking that im getting so many free minutes and guess what, turns out i was paying full price  on top  of plan for every extra minute, plus plan fee. Customer service don't bother refunding or don't want to know anything about it. They offered 30 days sport trial, is  thats a joke? Also I can tell about my underage daughters contract bill, that went over £600 without my knowledge and that been capped to £0 overspend, i can tell all about it if someone interested 

0 Helpful
10 REPLIES 10
Chris_B
EE Community Star
EE Community Star
In response to ee_user14

‎17-08-2026 08:30 PM - edited ‎17-08-2026 08:32 PM

@Art20  Ever thought your getting basically the same sort of replies because you as the customer are the one who’s at fault not EE, you choose this add on you choose not to end it, you choose to not look at your bills for how ever long that was.   It’s your account it’s the add on you choose for what ever reason that was.    It’s down to you to remove add on’s when not needed. It’s down to you to take accountability for this.  

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 from any other phone.