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Inconsistent data allowances in checkout page and confirmation email

Hawsons
Investigator
Investigator

‎09-06-2023 03:49 PM

Hi,

I just had a new pay monthly contract with EE. In the order checkout page, it says that I'll have additional 10 GB based on the 10 GB in the plan, which is 20 GB in total. But I just received an email with the subject "Confirmation: Your order's on its way", and the Plan description says that I only have 10 GB. There is nothing suggesting the additional 10 GB.

It is my first time with EE's pay monthly plan, so I don't know if it is normal not to show the additional data promised. Or should I call customer service?

0 Helpful
1 REPLY 1
Leanne_T
EE Community Support Team

‎09-06-2023 04:21 PM

Hi @Hawsons 

Thanks for coming here. 

If you call us our mobile care team can check the plan and make sure the data allowance is correct for you. 

Leanne.