If you are wanting to cease your mobile contract completely you need to phone EE giving 30 days notice of cancellation of your contract. Otherwise if you intend to move to another network, either taking your existing no. with you or not, you need to get your PAC or STAC respectively from EE [text PAC to 65075 (to keep your no.) or STAC to 75075 (to get a new no.)]. It will respond with your PAC/STAC & how much you will have to pay in Early Termination Fees if you are still within your min term. It will basically be months left x monthly charge - 4%. Give the PAC/STAC to your new provider. Your EE contract will end when you are live on new network. If you are still within your min term you will be liable to pay Early Termination Fees for the rest of the term. Best to do this in last few days of your contract term so you have little or no overlap.
If you think I helped please feel free to hit the "Thumbs Up" button below.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
