I’ve done an early upgrade with the trade in option but sold old phone

[Swanseajack000]

I have upgraded by the trade in option but when my new phone arrived I was told I would need to hand my old device to the delivery driver so when going to do that the driver said no, nothing is needed to be taken off me. I took this as maybe I didn’t need to trade my old one in so there for sold the device but now I’ve only just received a message saying I need to trade it in or have to pay £330! Help?

[Chris_B · Accepted solution]

@Swanseajack000  You should be sent a return package to send the old device back in.   It might wise to give customer support a call to make sure that one is being sent out to you. 

[Swanseajack000]

I’ve sold the phone..

[bristolian]

I hope you raised more than £330 for the phone! That being what EE have said they'll charge you for a non-return.