I paid a bill on 26 / November why am I getting another one so soon

[paul11705]

I paid a bill on 26/ November why am I getting another one so soon 

[Northerner]

Hi @paul11705 

Have you recently joined or upgraded. 

Thanks 

[Michael_D · Accepted solution]

Hi @paul11705 

Welcome to the community.

If you download the bills in the EE app or through the EE website, what date are they created? 

While you may have paid on the 26th November, the bills are usually produced on the same date each month.

This would normally only change if you have requested to change the payment date. Is that something you've requested?

Michael