I just received a text

[Merc_22]

Hi community, I just received a text which I think could be a scam but it looks to be from the number 150. It reads:

"Hi. This is a message from EE. We want you to know we are here for you during these uncertain times. Your account is currently in arrears.

If you're in a position to do so, please pay the outstanding balance of £27.03 by dialling 360 from your mobile to use our automated payment line, or if you're registered on myEE, you can pay online at www.ee.co.uk/myee. Thank You"

My Sim only deal is cancelling in 4 days time and all my payments are done by direct debit. It has always been an unlimited data deal. I don't understand how I can be in arrears. Also I'm not quite sure what uncertain times this message is trying to refer to specifically. Is spelling 'Thank you' with a capital Y a spelling mistake? Or is this message simply just an error?

I do not owe any money. I have not responded to this message or dialled the number.

Can somebody help me out with this please?

Many thanks

[Merc_22]

It was 40 minutes after the phone call ended that I got these texts.

But they only appeared immediately once I had deleted the original text, which is a bit strange to me.

[Peter_W]

I certainly don't think there's anything to worry about here, provided the texts more or less line up with the call that you made @Merc_22.

Part of why we send these messages is so account holders can always be aware of who's speaking with us about their account; if you ever get a message like this you're not sure of, it's always best to give us a call on 150 and we can get things double checked.

Peter