I have cancelled my direct debits

MonnyR · ‎23-03-2026

I have cancelled my direct debits, and need to inform you of a new account for them to be paid from. Where and how do I do this? Emails seem to be 'no reply'.

[Mod edit: add title]

bristolian · ‎23-03-2026

Post moved to a dedicated thread. EE don't have an email address for CS, so it would be interesting to know who you think you've been emailing!

You can amend direct debit details via your myEE online account - https://ee.co.uk/help/billing-payments/payment-methods/how-to-change-ee-direct-debit-details-or-date

XRaySpeX · ‎23-03-2026

@MonnyR : You shouldn't have cancelled your DD. You should've changed it yourself in your EE a/c. You can change your bank details under Bills & Payments > Manage Direct Debit.

If you think I helped please feel free to hit the "Thumbs Up" button below.

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Northerner · ‎23-03-2026

Hi @MonnyR

EE will likely text you becase they will receive a notification that the DD is cancelled. If your bill is due and you default this may impact your credit file and therefore it is important you contact EE on 150 or follow the links posted.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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