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I have cancelled my connection but still monthly bill is getting debited from my

AshokMithra
Explorer

‎29-07-2024 01:26 AM

 
0 Helpful
10 REPLIES 10
XRaySpeX
EE Community Star
EE Community Star

‎29-07-2024 01:36 AM

How did you cancel? Did you give 30 days notice?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
AshokMithra
Explorer
In response to XRaySpeX

‎29-07-2024 02:15 AM

Yes, I have given the notice and they ask me to pay 119 pounds for the
contract cancellation, but i did not get any link to pay the outstanding
amount.

so please advice me on this.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to AshokMithra

‎29-07-2024 02:17 AM - edited ‎29-07-2024 02:18 AM

Did you pay the £119 there & then? You should get a final bill for the rest by post.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
AshokMithra
Explorer
In response to XRaySpeX

‎29-07-2024 03:08 AM

Hi didn't make the payment, I am moved back to india, so please send me
or share the payment links to proceed further.

Thanks,
Ashok K.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to AshokMithra

‎29-07-2024 06:28 AM

The £119 exit fee needs paying before EE will cancel your contract.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
AshokMithra
Explorer
In response to XRaySpeX

‎29-07-2024 07:26 AM

How do I make payment
0 Helpful
Katie_B
EE Community Support Team
In response to AshokMithra

‎29-07-2024 08:40 AM

Hi @AshokMithra.

I'd recommend getting back in touch so payment can be taken and your line cancelled. 

Please call +44 7953 966 250. 

Katie

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to AshokMithra

‎29-07-2024 11:42 AM

You should have paid the £119 when you were asked for it. Then your cancellation would have gone ahead.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
AshokMithra
Explorer
In response to XRaySpeX

‎29-07-2024 04:13 PM

i am ready to make payment, please share me the payment link to proceed
further.
0 Helpful