I am told my monthly plan is going to increase by 2.50 a month. Why?

[fulvia]

I have no internet on my phone and don't want it (I use a laptop at home), I hardly ever make a call and text sporadically.

I am already paying £10, 49 monthly, which I think is quite enough for what I do! And now an increase? Why?

[bristolian]

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@fulvia wrote:

Sorry, I can't find a camera icon....:(

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Here it is....

[fulvia]

thank you, I had seen that earlier when you told me.... but what will it do? I mean, can i have my price changed if i prove I qualify? had I not better ring up?

[bristolian]

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@fulvia wrote:

I mean, can i have my price changed if i prove I qualify? had I not better ring up?

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The answer to that question is partway down the page I linked to...

[fulvia]

[fulvia]

this is proof of pension credit. I am also in receipt of housing benefit

[XRaySpeX]

Your image cannot be approved as it has gallons of personal info. in it that would be visible to all and sundry leading to you being scammed.

Anyway you don't give it to us. You give it to me EE when you apply for a EE Basics plan. 

[fulvia]

thanks...I don't think it's worth the hassle though, as basic plan would hardly save me a thing, as my plan would now be, with the 2.50 a month increase, only just more than the £12.00 basic.

But thanks anyway, you've been very helpful!

[Peter_W]

Welcome to the Community @fulvia.

If you're in contract at the moment, the pounds and pence increase should have been incorporated into your contract terms when you took this out. 

In December 2023, Ofcom banned inflation-linked mid-contract price rises. We introduced a pricing model aligned with Ofcom’s approach offering our customers a predictable long-term view of their annual price rise in pounds and pence, for the duration of their contract term.  

If you're out of contract you're free to change to any option available, and if you did opt for the EE Mobile Basics plan, this is currently exempt from future annual increases, whereas the plan that you're currently on will increase each year.

Peter

[fulvia]

Thank you ,Peter W.

Is there a deadline to apply for the EE mobile Basic Plan?

What do I have to produce as proof apart from the above (now deleted by a kind member who thought it was too revealing?).

Free travel card? Pension credit letter? etc...?

[Peter_W · Accepted solution]

Thanks, @fulvia, all the details you need on eligibility and application for Mobile Basics should be available right here 😊

EE Basics | EE Social Mobile Tariff | EE

Peter