I am told my monthly plan is going to increase by 2.50 a month. Why?

[fulvia]

I have no internet on my phone and don't want it (I use a laptop at home), I hardly ever make a call and text sporadically.

I am already paying £10, 49 monthly, which I think is quite enough for what I do! And now an increase? Why?

[Northerner]

Hi @fulvia 

Your annual price increase: https://ee.co.uk/help/billing-payments/guide-to-bill/about-annual-prices-changes

Thanks 

[Minkey1]

@fulvia 

1. Bcs that’s what you agreed.

2. What phone do you have?

[fulvia]

I have no recollection of having agreed to a price/plan increase, given that I hardly ever use the phone! it's a basic Nokia for idiots, no internet 🙂

[Northerner]

Hi @fulvia 

It is part of your network terms you agreed.

Thanks 

[fulvia]

I am planning on calling 150 that tomorrow, thanks very much!

I am actually on Pension Credit, so I understand I am entitled to a lower rate?

How do I prove it? I can easily take a pic of a letter and save it on my laptop, but how do I produce it?

I could see no space to upload files on this site...

[bristolian]

The camera icon in forum replies allows images to be uploaded, they are then checked for personal or identifiable info before being published. Uploading personal info such as letters, to a public internet forum, is not a good idea on any level!

There is an "EE basics" plan which may suit - info on https://ee.co.uk/mobile/basics 

[XRaySpeX]

To benefit from lower fees you must be on the EE Basics | EE Social Mobile Tariff plan if you are on state benefits.

[fulvia]

Sorry, I can't find a camera icon....:(

[XRaySpeX]

It's above the big text box when you are composing a Reply.