How to return
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20-11-2023 06:17 PM
I’ve added an meta quest 3 on my account but unfortunately I cannot use it as it make me dizzy. I don’t know how to return it and cancel the agrement.
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20-11-2023 10:41 PM - edited 20-11-2023 10:43 PM
Hello @VIKTOR98 ,
Welcome to the community,
If you ordered online or by phone, you have 14 days to request the return of the product and cancel. You will receive a return label and package to return it. Here is a link on what to do to return product:
https://store.ee.co.uk/help/returns-and-refunds/returning-goods-our-returns-policy
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20-11-2023 10:41 PM - edited 20-11-2023 10:43 PM
Hello @VIKTOR98 ,
Welcome to the community,
If you ordered online or by phone, you have 14 days to request the return of the product and cancel. You will receive a return label and package to return it. Here is a link on what to do to return product:
https://store.ee.co.uk/help/returns-and-refunds/returning-goods-our-returns-policy
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24-04-2024 09:52 AM
What if the controllers are faulty and won't connect to the headset? The EE customer service advisor I spoke to said I have to deal with the manufacturer even though its been less than a month since purchase.
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24-04-2024 11:13 AM
Hi @Angus23,
Welcome to the EE Community. 🙂
Your purchase includes a one year manufacturer warranty so they'll be able to arrange a replacement for you if they aren't able to help you get the controllers paired with the headset.
You can contact Meta support at Get support | Meta Store.
Hope this helps.
James

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