How to download a bill

[BluebellSally]

How do I download a bill can’t find the manage bills and payments 

[James_B]

Hi @Ward7,

If it's for a home broadband account, you can find your account number in your welcome email.

James

[Ward7]

Unfortunately not. It has four **** then the last three numbers.

[James_B]

Have you received any further email correspondence that includes your account number, @Ward7?

What about the paperwork you received with your broadband equipment?

James

[Ward7]

I've probably got it somewhere, but I've had the same equipment for about 10 years now so it could be anywhere! I'll have to phone them if I can ever through to them.

[BluebellSally]

Hi all thanks for your replies it’s sorted there was a glitch on the system and it wasn’t in my app. It’s being sorted. 

[Jacquip65]

Can't find bills and payments section 

[Leanne_T]

Hi there @Jacquip65 

Have you linked your mobile number to your online account?

If not, just tap the Link a product tile in the EE app.

Leanne. 

[Ward7]

My mobile is not with EE. It is purely home phone and broadband. 

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[mod edit: personal details removed from the forum]

[Leanne_T]

Thanks @Ward7 

Have you spoken to our broadband team? 

Leanne.

[Rachel3101]

I’ve tried this and it takes me to ‘link device’ but my mobile is already linked. When I press ‘skip’ it takes me to the home page.