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Broadband plan

How do i find out how much time is left on my 24 month plan 

Re: Is it just me or is ee phone signal poor

I've noticed a huge degredation in network coverage in the past few months.  The network civerahe checker indicates I should get excellent coverage at home, but I currently get 1 bar, and sometimes that drops out!  I travel around the country a lot a...

Download a bill

I have seen other comments about this but I also cannot download a June bill from the website...it's clearly not a cookies or browser issue...please help 

Link to bills is not working when logged onto EE website

I need to download the June 2024 bill.  However when logged on to the EE website the link to the bills is not working, it just keeps taking me back to the home screen.  Has anyone else come across this problem?

Vast quantity of random MAC Addresses showing-up since last Firmware Update

Hi all - I'm hoping someone can advise me on what's now occuring, chez moi.I have an SH32B, connected to FTTP.The latest Firmware was installed on 25th June 2025.r3.8.11-R-1414606-PROD-83002, with the GUI now at 2.36.9.Since that FW update, the Techn...

Not receiving OTP texts

I have exactly the same issue. I moved my number on 27/6 but I'm still having trouble receiving text messages like bank, directly from EE or government services. Normal text work but not  these ones. I've called the customer service couple of times. ...

Can receive calls but not texts?

Hello, I bought a payg SIM card and put it in an old phone. I got the welcome message from EE, signal is fine and reset the device. But I can't receive any text messages. Some apps require codes to be sent to the number but I can't recieve them? Call...

My iPhone doesn't allow NHS numbers to call me

Hello, Hoping somebody can help as seen this issue posted before but not seen a solution. My iPhone 16 is not accepting calls from various NHS numbers (GP, various hospital departments). It is not a signal issue as they come through to my partner's p...

iOS 26 beta rcs

Juddering on streaming channels and live channels through EE TV Box Pro

Hi, I have worsening screen judder through my EE TV Box pro & full works broadband. Despite many calls and an engineer visit I still get juddering. It makes no difference hard wired (Cat 7) or Wi-Fi. When I watch the same films/programmes via Wi-Fi o...