How to change payment method?

[charlesa8]

How do I remove my direct debit and pay via a credit/debit card?

[charlesa8]

How to change to a different payment method (eg credit card)?

[Leanne_T]

Hi @charlesa8 

Thanks for coming to the community. 

Do you have a pay monthly contract? 

If so, you can update your payment method if you log into your My EE account online and select Bills and Payments 🙂

Leanne.

[Wilsonzak51]

I need to change bank accounts 

[Leanne_T · Accepted solution]

Hi @Wilsonzak51

Thanks for coming here. 

You can amend direct debit details in your My EE account online > Bills and payments. 

Leanne 🙂

[Dan372001]

When I go to "EE account online and select Bills and Payments", it allows me to cancel and set up a new direct debit or to change a direct debit.  But there I cannot see an option to pay by credit card instead.  Can you be more specific, please?

[Leanne_T]

Hi @Dan372001 

You would need to cancel the direct debit then make a payment using the credit card each month. 

Leanne.

[emmadh94]

I'm trying to change my payment card as the old expired and when I go here My EE account online > Bills and payments it just tells me an error occurred. And EE are not picking up the phone so I'm at a complete loss as to what to do. Anyone have ideas? thanks! 

[Leanne_T]

Hi @emmadh94 

Thanks for coming here. 

Do you have a direct debit set up or pay the bill by card each month? 

Leanne 🙂

[emmadh94]

I have direct debit!

Thank you