Hello @Nilda ,
Welcome to the community,
If you are still within your minimum term, you will have to pay the rest off minus 20% of what is left, otherwise you can ring customer service to cancel or if you are moving to another network you can get a PAC code so that you can keep your number.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.
