Ho wmany people have been charges twice for international roaming, this summer?
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02-10-2024 07:39 AM
We were away in Cape Verde at the end of August and each call either inward or outward was charged for twice exactly two hours ( the time differnce) behind one another.
When speaking to EE about this I was told they were aware of the problem and "were sorting it". I did have to pay the bill or I would be cut off and then wait for a refund.
HAs anyone else been treat in this manner?
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02-10-2024 01:29 PM
Not similar but slightly different.
My account was moved to real time billing, during which i was charged for calls which should have been part of my allowance. This added on £245 and a lot of stress. Thankfully I got it sorted, but legally I would have though EE have to provide an accurate and correct bill.
To say you have to pay for their mistake or you will be cut off is a bit much.

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