02-10-2023 12:35 PM
02-10-2023 02:32 PM
Good afternoon @Stracie.
Welcome to the community.
Have you been able to download a breakdown of your bill within your My EE account?
If yes, do any charges outside of your allowance show?
Katie
02-10-2023 03:07 PM
Hi
i I haven’t had a bill yet as I’ve only just joined on 29th sept, but my cost of my package is different to what I signed for 😕
02-10-2023 03:08 PM
Hi @Stracie.
When you sign in to your My EE account under the add-on section do any discounts show?
02-10-2023 03:14 PM
I have a couple off add on’s but I have nhs discount if that’s what you mean but that doesn’t show
02-10-2023 03:23 PM
Thanks for confirming @Stracie.
If your discount does not reflect once your bill is produced please get in touch with our customer care team who will be able to sort this for you.
