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Hello, I lost my SIM card and I have no access to it. I want to get a new SIM ca

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mehdibaledi
Explorer

‎15-08-2025 11:15 AM

 
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1 SOLUTION

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Debbie_G
EE Community Support Team

‎15-08-2025 11:32 AM

Hi @mehdibaledi.

Thanks for coming to the community.

If your SIM card is lost, please give our Guides a call. They’ll be able to access your account, block the existing SIM, and arrange for a replacement to be sent to you by post.

Alternatively, if you live near an EE store, you can go in store with photo ID, and they can replace the SIM for you there. 

You can find more information on reporting a lost SIM on our Lost or Stolen Mobile Phone help page.

Debbie

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Debbie_G
EE Community Support Team

‎15-08-2025 11:32 AM

Hi @mehdibaledi.

Thanks for coming to the community.

If your SIM card is lost, please give our Guides a call. They’ll be able to access your account, block the existing SIM, and arrange for a replacement to be sent to you by post.

Alternatively, if you live near an EE store, you can go in store with photo ID, and they can replace the SIM for you there. 

You can find more information on reporting a lost SIM on our Lost or Stolen Mobile Phone help page.

Debbie