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Getting billed for cancelled sim

Chaney58
Visitor

‎09-12-2025 10:28 PM

  • Despite cancelling an additional sim  several times, which id taken for my sister who visited me for two months, I keep getting billed for it!
  • I've done it via email, via a conversation and via chat!
  • But keep getting billed for it
  • I don't know what else to do!
  • Anyibe with any idea of how to stop this?? 
0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎09-12-2025 10:45 PM

@Chaney58 : You do know you have to give 30 days notice, for which you are charged?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
bristolian
EE Community Star
EE Community Star

‎09-12-2025 10:54 PM

@Chaney58 wrote:
  • I've done it via email, via a conversation and via chat!

Out of interest, what email address have you've sent your cancellation notice to... EE don't have a published address for CS queries.

Otherwise - when did you give your 30days disconnection notice? And has that 30day period elapsed?