Getting a single Phone Number from a Family Plan on my child’s Account

james_wwilkes · ‎26-12-2023

Hi,

I’m having trouble trying to get my child’s mobile plan from my family plan onto theirs own account

Thanks, James

XRaySpeX · ‎26-12-2023

@james_wwilkes : The current owner of the account needs to call CS with both of you available on the line to effect a change of ownership. They will need to pass a credit check. They will then be paying for their own contract. If you can't do it together CS will give the current owner a password for them to quote when they call.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Chris_B · ‎26-12-2023

@james_wwilkes If this is a contract tariff ? And you say child so I have to ask is that an under 18 ? If this person is they can not have a contract in their own name and that’s what their own account will provide. EE don’t provide contracts to under 18.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

james_wwilkes · ‎18-02-2024

Yep that makes sence

Thank You