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Packs

Juniorguille
Investigator
Investigator

‎17-02-2024 09:16 PM

I tried to pay for my monthly pack via phone and it took the money for it but I never received the pack just credit, so I had to pay again via the app could I get refunded the credit? They were both payed via card.

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4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎17-02-2024 09:20 PM

@Juniorguille : What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Juniorguille
Investigator
Investigator
In response to XRaySpeX

‎17-02-2024 09:25 PM

Screenshot_2024-02-17-21-24-34-77_0ce57feeccaa51fb7deed04b4dbda235.jpg

 

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Juniorguille
Investigator
Investigator
In response to Juniorguille

‎17-02-2024 09:27 PM

It's used the credit aswell somehow.

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Leanne_T
EE Community Support Team
In response to Juniorguille

‎18-02-2024 08:41 AM

Morning @Juniorguille 

I am sorry to hear this has happened, the credit would be used for any future packs or add-ons. 

If you would like to discuss your options, please call us on 150. 

Thanks 🙂

Leanne.

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